The Care Quality Commission
  • Doctor
  • GP practice

biddulphdoctors

Overall: Good read more about inspection ratings

Biddulph Primary Care Centre, Wharf Road, Stoke On Trent, Staffordshire, ST8 6AG 0300 404 2988

Provided and run by:
biddulphdoctors

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about biddulphdoctors on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about biddulphdoctors, you can give feedback on this service.

20 Jan 2020

During an inspection looking at part of the service

We previously carried out an announced, comprehensive of Biddulphdoctors on 14 August 2015 and rated the practice as good overall and in all five key questions. We made three best practice recommendations:

  • Ensure that copies of certificates of staff qualifications are retained within the practice.
  • Ensure that disease modifying medicine prescribing processes including sight of patients’ blood results are documented and any risks identified are mitigated between the prescriber and rheumatology department.
  • Consider improvements to the practice continuity plan.

The full comprehensive report for the inspection in August 2015 can be found by selecting the ‘all reports’ link for Biddulphdoctors on our website at www.cqc.org.uk.

We carried out an announced, focused inspection at Biddulphdoctors on 20 January 2020 as part of our inspection programme. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: safe, effective and well-led. Due to assurances we received from our review of information, we carried forward the ratings of good for the following key questions: caring and responsive from our previous inspection.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and in all key questions. We rated each population group as good.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • There was a system in place for reporting, investigating and sharing learning from significant events. However, an overall system for reviewing trends over time was not in place.
  • Patients received effective care and treatment that met their needs.
  • The practice had a comprehensive programme of quality improvement and used information about care and treatment to make improvements.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The three best practice recommendations identified at our previous inspection had been appropriately addressed.

Whilst we found no breaches of regulations, the provider should:

  • Update their safeguarding policy for children to include categories of abuse and update all of their safeguarding policies to take into account patients accessing online services.
  • Add alerts to the records of parents of children where safeguarding concerns have been identified.
  • Introduce an overall system for reviewing trends in significant events over time.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Biddulphdoctors on 14 August 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, with the exception of prescribing disease modifying medicines without sight of the patient’s blood results.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure that copies of certificates of staff qualifications are retained within the practice.
  • Ensure that disease modifying medicine prescribing processes including sight of patients’ blood results are documented and any risks identified are mitigated between the prescriber and rheumatology department, or hospital.
  • Consider improvements to the practice business continuity plan.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice