Archived: East View Housing Management Limited - 51a Chapel Park Road

About the service

East View Housing Management Limited - 51a Chapel Park Road is a residential care home providing accommodation and personal care to one person at the time of the inspection. The service can support one person. It is attached to another of the provider’s residential services and the services have the same registered manager, staff team and policies and procedures.

People’s experience of using this service and what we found

Right Support:

Staff focused on people’s strengths and promoted what they could do for themselves. People had a choice about their living environment and were able to personalise their home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

Staff promoted equality and diversity in their support. They understood people’s cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff respected people’s privacy and dignity and understood and responded to their individual needs. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Culture:

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 10 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection of the safe and well led key questions. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for East View Housing Management Limited - 51a Chapel Park Road on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a good knowledge of how to keep the person safe and how to recognise signs of abuse. There were individual in-depth risk assessments completed, which were person and task specific. Where risks had been identified, actions had been taken to manage the risks and promote independence. Staff were aware of the person’s needs and followed guidance to keep them safe. There were sufficient numbers of suitable staff to ensure their safety.

Staff received a variety of training to ensure that they had the skills and knowledge to support the person. They received an in-depth induction and regular supervisions, which meant they felt supported and up to date with support needs and policies and procedures.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Nutritional needs were met. They were given choice and control over what they wanted to eat and drink while still encouraged to make healthy choices. They were also encouraged be independent when preparing food.

The person received care that was personalised to meet their needs. They had a key-worker; this was a named member of staff who had a central role in their life and would oversee their support needs and care plans. The care plan was detailed and tailored to their individual needs. Staff knew the person they cared for very well and what was important to them. Staff supported and encouraged them to engage with a variety of social activities of their choice. Staff treated them with kindness, compassion and respect and promoted their independence and right to privacy.

The person, their relative and staff were complimentary about the management team and how the service was run. Feedback was sought from the person and their relatives and used to improve the care. The person knew how to make a complaint and these were encouraged using an easy-read format to support with individual communication needs. The management team promoted a strong team work ethos which made staff feel appreciated in their role.

Further information is in the detailed findings below.

We spoke with the staff member present, who made clear that the person they supported was able to influence who worked with him and what he did each week. The staff member said they were very familiar with the person and their needs. They said that they were alert to any changes in behaviour that would indicate that there was an unresolved issue that needed to be looked into.

We looked at records that detailed the persons care needs and how they were to be supported. We looked at maintenance records for the flat and we checked staff recruitment and training processes.