We carried out a review of the data available to us about Alina Homecare - Ipswich on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Ipswich, you can give feedback on this service.
Alina Homecare – Ipswich is a domiciliary care service providing care to people in their own homes. At the time of this inspection there were 9 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were sufficient numbers of safely recruited staff available to meet people's needs. People received their care visits at the times they expected, for the length of time agreed, and mostly from staff they were familiar with.
Medicines were managed safely, and staff were appropriately trained. People and their relatives were assured that safe infection control measures were taken by staff such as wearing PPE and following infection control procedures to reduce the risks of infection.
People's support needs were assessed regularly and planned to ensure they received the support they needed. We received positive feedback from people who used the service and relatives about the care provided. People said they felt treated with dignity, respect and had their independence promoted as required.
Staff enabled people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led by a management team who were passionate about delivering quality care and achieving the best possible outcomes for people. A relative told us, “The [registered] manager came out and had a chat about our requirements, their aim is to be the best and they have high expectations of the service.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection The service was registered with us on 13 August 2021, and this is the first inspection.
Why we inspected This inspection was prompted by a review of the information we held about this service.
Follow up We will continue to monitor information we receive about the service, which will help inform when we next inspect.