Archived: Kevlin House

On our arrival to this home on 07 September 2011 the house was in the process of having the boiler and piping for the hot water replaced. Although the disruption was causing the staff some difficulties the people who live in the home appeared content and happy to sit in the office. They were very much included in all activities coming and going within the office which gave us the impression they were content with the change of rooms.

One person we spoke with gave us a picture of the choices offered to ensure their respite stay was as comfortable as possible. They told us about how they were offered choices of their meals, how they were pleased to be able to have their usual glass of wine and do the crossword. All these activities for this person were taking place during this visit.

Another person, who was hard of hearing, was offered choices by a staff member who ensured they were on eye level and could be heard, enabling that person to pick the drink they preferred when two choices were placed in front of them.

The people we did speak with were not able to contribute fully to their records showing their care but some were able to express their likes and dislikes when approached by staff they trusted and recognised.

The people we observed and spoke with told us that the staff are 'Very good.' One person who was in for a short stay told us how 'Kind the staff are who bring me everything I need.' Another person was not so happy with the care, telling us that they liked to go to bed at seven but had to wait the previous night. They had no other worries about staff support.

Although we did not directly talk with people about the quality of the service the interactions with staff, their body language and the methods used to communicate with them indicated that people were satisfied with the life they lead in their home.