Background to this inspection
Updated
9 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector and one specialist nurse advisor.
Service and service type
Sibbertoft manor nursing home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with ten people who used the service and three relatives about their experience of the care provided. We spoke with ten members of staff including the provider, registered manager, human resources lead, nurses and care workers.
We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and spoke to the registered manager.
Updated
9 October 2019
About the service
Sibbertoft Manor Nursing home is a residential care home that can provide long and short-term residential nursing care for up to 40 older people, including people living with dementia. At the time of inspection 37 people were using the service.
People’s experience of using this service and what we found
People received care from staff who were kind, caring and compassionate. Staff enjoyed their work. People and staff had built positive relationships together. Staff were respectful and open to people of all faiths and beliefs. People’s privacy and dignity was respected.
People were supported by staff that knew out about their hobbies and interests and supported them to engage in these. Activities were available for people to choose from. People knew how to raise a concern or make a complaint and felt confident concerns would be addressed.
People were supported by staff who kept them safe from harm or abuse. People received medicines on time and were supported by staff who had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care. Staff had received adequate training to meet people’s individual care needs. Care plans contained information about the risks to people while receiving care and where needed, equipment was in place to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice. People’s needs were assessed before they moved to the home to inform the development their care plans. People were supported to eat and drink enough and received healthcare support as needed.
The environment was pleasant and allowed people a choice of where to spend their time. The registered manager and staff worked collaboratively with other health and social care professionals to meet people's needs
People knew the registered manager. The service sought feedback from people and relatives about their care experience to ensure any issues were promptly addressed. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement. People, relatives and staff told us they would recommend the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 11 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.