11 December 2013
During a routine inspection
We found that people had their individual support needs met, including their specific nutritional needs. People told us that they liked living at the home and that the staff looked after them. They said that they would tell staff if they were unhappy or worried and that staff would try to help them. We spoke with two relatives; one person told us that they were very satisfied with the care their relative received and that staff kept them informed of important issues.
On the day of the inspection we found that the home was clean and hygienic, and that the premises were well maintained. This ensured that people were cared for in a safe environment.
There were sufficient numbers of staff employed and the staff had received appropriate training to give them the knowledge and skills they needed to carry out their roles effectively.
Quality assurance systems were used to monitor that the service provided met the needs of the people who lived at the home. People who lived at the home and staff were given the opportunity to express their views about the way in which the service operated and their opinions were listened to.