This inspection took place on 8 and 9 December 2016 and was unannounced. The previous inspection was carried out on 19 September 2013. We had no previous concerns prior to this inspection.
Kenver House provides accommodation and personal care for up to 30 people. At the time of our visit there were 28 people living at the home. The registered manager told us the home had two vacant beds. The home also provided day-care to people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the home is run.
Most people could not directly tell us about their care and support because of their cognitive impairment. We spent time at the home observing how people were cared for by staff. Throughout our inspection people were cared for and treated with dignity, respect and kindness.
The registered manager and staff understood their role and responsibilities to protect people from harm. Risks had been assessed and appropriate assessments were in place to reduce or eliminate the risk.
People were provided with safe care by adequate numbers of appropriately skilled staff being made available. Staff recruitment procedures were safe and the employment files contained all the relevant information to help ensure only the appropriate people were employed to work at the home.
People were given their medicines in the right amounts at the right times by senior staff who had been trained to carry out this task. All medicines were stored, administered and disposed of safely. The home had policies and procedures for dealing with medicines and these were adhered to.
The home was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Staff had received appropriate training, and had a good understanding of the Mental Capacity Act 2005 (MCA) and the DoLS.
Staff appeared to be caring and we observed positive caring relationships with staff and people living at the home. People told us they were happy with their care.
People had access to a range of healthcare professionals when they required specialist help. Care records showed advice had been sought from a range of health and social care professionals.
People had their nutritional needs assessed and monitored and were supported to enjoy a range of food and drink of their choice throughout the day.
Concerns and complaints were encouraged and responded to and people knew how to complain and share their experiences. People living at the home, relatives and staff were encouraged to provide feedback, as were professionals. Compliments were received in abundance and displayed on a notice board.
The home was well led and management promoted a positive culture that was open and transparent. The registered manager demonstrated good visible leadership and understood their responsibilities. Quality assurance practices were robust and records and data were collected and used to make improvements.