7 August 2013
During a routine inspection
The service had taken steps to ensure people were involved in decisions about their care. People's views and experiences were taken into account in the way the service was provided. We observed staff supporting people with day-to-day activities, and the interaction was sincere, respectful and responsive to individual support needs.
We reviewed care plans for four people and saw they were person-centred and contained essential details about people's care and support needs.
The premises were comfortable, and maintained to a satisfactory standard. They were appropriate for meeting the needs of the people living there.
The service followed appropriate checking, selection and induction processes to ensure staff were suitable to work with vulnerable people and able to provide them with effective care.
The service was open to complaints, and people were given necessary support if they wished to complain. Complaints were resolved quickly and to the satisfaction of those making them.