Background to this inspection
Updated
22 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
Wolverton Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit to give staff the opportunity to prepare people for our visit, so that it lessened the disruption our presence may have caused.
What we did:
¿ Before the inspection, we reviewed information we had received about the service. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the funding authorities.
¿ We assessed the information we require providers to send us to give key information about the service, what the service does well and the improvements they plan to make. We used this information to plan our inspection.
¿ We spoke with three people and three relatives, and spent time observing staff with people in communal areas during the inspection.
¿ We spoke with the registered manager, deputy manager, and two staff.
¿ We reviewed a range of records. This included two people's care records and medicine records.
¿ We looked at staff rotas and training records for staff.
¿ We reviewed records relating to the quality and management of the service.
Updated
22 June 2019
About the service:
Wolverton Court is a residential care home that provides personal care for up to six people with autism and learning disabilities. It is a specialist service for people that have anxious or emotional behaviour that has limited their quality of life and experiences. At the time of our inspection there were six people living there.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
¿ Since the last inspection staff and the registered manager have continued to drive improvements in the service, promoting and achieving exceptionally positive outcomes for people.
¿ During the inspection, we observed interactions between staff and people, it was clear to see engaging, empowering relationships between staff and people.
¿ People and staff told us, of their achievements. These included positive risk taking in the form of people being supported to achieve things which were previously unattainable for example people with extreme levels of anxiety in crowds being supported to attend major events in London.
¿ People had been supported to have their first home visit as an adult and take part in activities of their choosing that previously would have caused them anxieties.
¿ People had goals and aspirations that they worked towards and achieved. These were person centred, for example one person had progressed to gaining voluntary employment, whilst another person was supported to go on holiday for the first time.
¿ People had been supported to live the least restrictive lives possible, with restrictions that had been in place for many years being lifted for the first time.
¿ People had been supported so effectively by staff, that they had successfully reduced the amount of medicines people were taking without any adverse effects on people.
¿ Staff worked closely with healthcare professionals to enhance people’s communication, which resulted in a reduction in previously high levels of behaviour that could be challenging.
¿ Staff and the registered manager embraced a culture of placing people at the heart of everything at Wolverton Court. Every aspect of the service was person-centred, and staff were passionate about people they supported living the fullest most fulfilled life.
The home has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieved the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The people living at the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.
Rating at last inspection:
At the last inspector the service was rated Outstanding. (27 October 2016)
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.