Updated 1 August 2019
MASTA Limited is the registered provider of services carried out at the location MASTA Travel Clinic – Gatwick Airport. The head office of MASTA Limited (Medical Advisory Services for Travellers Abroad) is based in Leeds. The provider has a network of private travel clinics across the United Kingdom.
We carried out an inspection of MASTA Travel Clinic – Gatwick Airport. Regulated activities provided at this location are carried out by nurses and include pre-travel health assessments, travel health advice, anti-malarial medicines, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre.
Services are carried out from:
Rooms 1-3 Jubilee House
Furlong Way
Gatwick
West Sussex
RH6 0JW
The clinic is located on the ground floor and arrangements can be made to support clients with limited mobility to access the clinic from the adjacent airport terminal building. Pay-for parking facilities are available nearby at the airport multi-storey car park. Toilets are located on-site for staff and members of the public to use.
Clinic opening hours were Monday 8am to 7pm, Thursday 8am to 7pm and 8am to 4pm on Friday. In addition, the clinic was flexible in accordance with demand.
The clinic has two qualified travel health nurses working variable hours. Both nurses are female. Staff at the location are supported by clerical staff at the provider head office. Clinical support is provided by remote clinical advisors including a consultant pharmacist who also visits the location. The practice no longer has reception staff and all bookings are now handled by a central booking service.
We carried out an announced comprehensive inspection on 25 June 2019.
Prior to the inspection we gathered and reviewed information from the provider. There was no information of concern received from stakeholders. During our visit we:
- Spoke with the travel nurse advisor based at the clinic who is the registered manager and had taken on a regional managers role. We also spoke with another regional manager who supported the inspection as part of the providers approach.
- Reviewed comment cards where clients shared their views and experiences of the service.
- Looked at documents the clinic used to carry out services, including policies and procedures.
- Reviewed client survey results.
To get to the heart of client’s experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
This provider refers to people who use the service as clients and we have used this terminology through the report.