28 June 2013
During a routine inspection
The practice manager showed us an analysis of patient survey results for people who had visited the practice from January to December 2012. This was based on 196 responses. When patients were asked 'When booking today's appointment how efficient did you find the procedure?' 100% of people responded by saying they were "extremely" or "very" satisfied. When asked 'When booking today's appointment how helpful/courteous did you find the administrative team?' again 100% of people responded by saying they were "extremely" or "very" satisfied.
The patient survey also asked the following questions 'During your appointment how satisfied were you that the doctor was listening to what you had to say?' and 'How satisfied were you with any advice or explanations provided by your doctor?' In each case 100% of people who responded to the question said they either "extremely" or "very" satisfied.
We looked at a sample of seven consultation and background details for people who had recently visited the practice. These showed that the service adhered to its policy on medical assessment, providing patient advice and referral to other services for treatment if required.