6 November 2023
During an inspection looking at part of the service
Harwood Road is a care home that provides care and support for up to 15 people. At the time of our inspection there were 14 people using the service including who had mental health challenges. The care home accommodates people in 1 building.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People said that Harwood Road was a safe place for them to live. People had risks to them regularly assessed, reviewed and this meant they could take acceptable risks, enjoy their lives, and live safely. Accidents, incidents, and safeguarding concerns were reported, investigated, and recorded. There were enough suitably recruited staff to meet people’s needs. Staff safely administered medicines and prompted people to take them. When required by staff used Personal Protection Equipment (PPE) effectively, safely, and in line with current guidance. The infection prevention and control policy were up to date.
People, and healthcare professionals said effective care was provided, people were not subject to discrimination and their equality and diversity needs were met. Staff received appropriate training, and were supervised. People told us the care staff provided was good, and met their needs. They were encouraged to discuss their health needs, any changes to them, and concerns were passed on to the management and appropriate health care professionals. This included moving to other services if people’s needs changed and could no longer be met. Staff protected people from nutrition and hydration risks, and they were encouraged to choose healthy food options, and balanced diets whilst meeting their likes, and preferences.
The home’s registered manager was visible and there was an open, positive, and honest culture. The provider’s vision and values were clearly set out, understood by staff and they followed them. Areas of responsibility and accountability were identified, for the registered manager, staff and a good service was maintained and regularly reviewed. Audits were thorough, and records were kept up to date. Where possible community links and working partnerships were established and maintained to further minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals told us that the service was well managed and met people’s needs in a professional, open, and friendly way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The last rating for this service was Good (published 25 October 2018).
We undertook this inspection to check whether the service was continuing to provide a good, rated service to people.
The overall rating for the service has remained Good. This is based on the findings at this inspection.
We did not inspect the key questions of caring, and responsive.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Harwood Road on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.