Our inspection was unannounced and took place on 10 March2016. The inspection was carried out by one inspector. At our last planned inspection on 13 May 2013 the provider was meeting all of the regulations that we assessed.Florrie Robbins is a care home which is registered to accommodate and deliver care to a maximum of five people. The home specialises in the care of people with a learning disability. At the time of our inspection four people lived at the home.
There was a registered manager in post and they were present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Arrangements were in place to monitor the service although some improvements were needed to ensure that these were effective at identifying where some improvements were needed.
Relatives told us that they were happy with the care their relative received. The registered manager and staff understood how to protect the people they supported from abuse, and knew what procedures to follow to report any concerns.
People were supported by staff that were kind, caring and respectful and knew them well.
Staff had a good understanding of risks associated with people’s care needs and knew how to support them. There were enough staff to support people safely in the home and whilst outside of the home. Recruitment procedures ensured that only staff of a suitable character to care for people were employed.
Medicines were stored and administered safely, and people received their medicines as prescribed. People were supported to attend health care appointments when they needed to and received healthcare that supported them to maintain their wellbeing.
The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS), and supported people in line with these principles. People were supported to make everyday decisions themselves, which helped them to maintain their independence.
People were supported to eat and drink food that met their dietary requirements and that they enjoyed eating.
Staff felt that they had received adequate training to ensure that they had the skills and knowledge they needed to provide safe and appropriate support to the people who lived at the home.