We carried out a review of the data available to us about Loveday at Home Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Loveday at Home Limited, you can give feedback on this service.
People’s experience of using this service and what we found
People were treated with dignity and respect and were actively involved in planning their care. A relative told us “[the care workers] have shown extraordinary intelligence and kindness towards [my family member].”
People were protected from risks to their wellbeing. The service had appropriate safeguarding policies to protect from abuse and avoidable harm. The provider assessed risks to people’s health and safety and took suitable measures to mitigate these whilst protecting people’s choice and independence. The service used an electronic management system to ensure that people received their medicines safely.
Staff received appropriate training and support to deliver care effectively. The provider worked with people, their families and other health professionals to assess people’s care needs and deliver care to meet people’s desired outcomes. Care workers worked proactively to ensure that people’s physical and emotional needs were met and people were supported to undertake activities of their choice at home and in the community.
People were involved in designing their care and making daily choices. Staff understood how to ensure people were treated with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The manager promoted an open and inclusive culture. Systems and processes were used to ensure the delivery of high quality care and ensure continuous improvement in the service. Staff spoke of feeling well supported by the manager.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 27 September 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.