31 May 2023
During an inspection looking at part of the service
Southwell Court is a residential care home providing the regulated activity of personal care to up to 82 people. The service provides support to older adults some of whom were living with advanced dementia. At the time of our inspection there were 52 people using the service.
People’s experience of using this service and what we found
Systems in place protected people from the risk of abuse and neglect. Risks were assessed, managed and monitored. People and their relatives told us they were supported by kind staff who knew them well. People received their prescribed medicines safely. We were assured that the provider was supporting people living at the service to minimise the spread of infection. Incidents and accidents were investigated and reviewed by the registered manager and senior management team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager, deputy manager and all staff worked hard to ensure the culture was open, inclusive, and person-centred. The registered manager understood their responsibility to be open and honest with people and acted appropriately when things went wrong. Quality assurance processes were used to monitor the service effectively which reduced the risk of avoidable harm. Staff worked in partnership with other health and social care professionals to ensure people’s individual needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 July 2019).
Why we inspected
We received concerns in relation to the management of medicines and risks relating to people’s care and support needs. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Southwell Court Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.