11 June 2013
During a routine inspection
We spoke with the home manager, two nurses, six care staff, two housekeepers, the cook, 10 people who lived in the home and six relatives. We also spoke with an assessor from local commissioning office and a GP.
An expert by experience took part in this inspection and talked to the people who used the service and their visitors. They looked at what happened in the home and what it was like live there. They took some notes and wrote a report about what they found and details were included in this report.
We looked at people's involvement in the home and their care and welfare were discussed. We looked at the staffing and the administration of medicines. We also reviewed the complaints process in the home.
People we spoke with were very complimentary about the staff and the care they received. One person told us, 'It's marvellous here, I am treated very well'. One relative had sent a thank you card which said, 'Thank you for the care you gave my brother, no one could do better'.