31 July 2019
During a routine inspection
Sandpiper Care Home is a care home in the village of Alford. It is registered to provide accommodation and personal care to 30 older people, some of whom may be living with dementia or physical disability. At the time of our inspection, 28 people lived at the service.
People’s experience of using this service and what we found
People were extremely happy with the service and complimentary of staff. One person said, “It's the best care home in Lincolnshire. It's wonderful and [staff] look after us. It's like living in a hotel.”
People felt safe and trusted staff, and there was enough staff to meet people’s needs in a timely way. Recruitment, induction and ongoing training processes helped ensure only suitable staff were employed and that they had the required skills and knowledge. Staff were supported by the management team through supervision, appraisals and meetings.
Staff promoted people’s independence and supported people to maintain their skills safely. Staff respected people as individuals and helped them to follow their own routines by providing appropriate support. People pursued their interests and took part in a wide range of stimulating activities.
People enjoyed the choice and variety of food provided and staff monitored people’s health and wellbeing, ensuring referrals were made to healthcare services in a timely manner. Staff were knowledgeable about the support people needed and followed professional advice, though not all care plans were up to date. People’s privacy and dignity was maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The manager promoted a supportive and positive culture. They worked closely with the provider to maintain a high-quality service. The provider included people in the development of the service and invested in facilities in line with people’s wishes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 18 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.