Whittingham House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare to maintain their wellbeing. Where indicated people were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice and district nurse team.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare to maintain their wellbeing. Where indicated people were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice and district nurse team. People told us they were supported to access the healthcare they needed such as visits from the GP practice, nurses, opticians and dentists. One person told us, “I have seen the doctor and an optician came to see me last month.” Another person said, “I see the GP when I want to.” People told us they felt involved and listened to at the service by joining in with resident and relative meetings.

Staff understood people’s rights under equality and human rights. The registered manager supported people to access healthcare and promoted positive outcomes for them.

Staff reviewed people’s care and support records regularly to ensure they continued to meet people’s needs. The registered manager had formed good relationships with other healthcare professionals such as the GP service and had regular contact with them to discuss and review people’s health needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.