Meadows Edge Care Home

Updated 10 April 2024

Meadows Edge Care home provides personal and nursing care to up to 45 people in 1 adapted building. The service provides support to older and younger adults and people living with dementia. At the time of our inspection there were 23 people using the service. We completed the assessment between 22 April 2024 to 10 May 2024. We visited the service on the 22 April 2024 and the 29th April 2024 where we spoke with 2 people who used the service, 8 members of staffing including carers, nurses, the finance manager and the home manager. At the time of our inspection there was not a registered manager in place. We looked at a range of information and an Expert by Experience made phone calls to 9 relatives off site to gain feedback about people’s experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. At our last inspection we found 4 continued breaches of the legal regulation in safe care and treatment, safeguarding, staffing and governance. Although we acknowledged some improvements, not enough improvement had been made and we found the provider still in breach of 4 legal regulations in safe care and treatment, safeguarding, staffing and governance and identified a new breach in regulation as care and support did not always reflect people’s preferences. We assessed 8 quality statements in Safe and 7 quality statements in Well-led. The overall rating for the service is requires improvement.

Updated 10 April 2024

People told us they were not always part of their care planning and were unaware of things that had been agreed or put in place. Most relatives told us they were happy with the care and support their family members received, but most said they were not part of the care planning or review process and planned meetings had not yet happened. Most relatives told us they thought their family members were safe but there had been times some relatives had raised concerns. People and relatives told us there were enough staff but said there had been lots of changes and they didn’t know any of their names to speak with them. Name badges for staff had been agreed during a resident and relative meeting in February 2024, however we saw that staff were not wearing name badges when we visited the home. Relatives told us they thought the home was clean but needed updating. We observed some improvements in the environment, however most of the concerns reported on in our last inspections relating to infection, prevention control in bedrooms, bathrooms and toilets were now behind locked doors with signs that stated they were closed for maintenance.