14 March 2013
During a routine inspection
Where people did not have capacity to consent, the provider did not always act in accordance with legal requirements.
People using the service were being enabled to access care and support from a variety of health and social care professionals as required including doctors, dentists and social workers. This was evidenced in detailed care records.
Discussions with staff working at the home revealed that they had a good understanding of what safeguarding vulnerable people meant and were able to appropriately describe what actions they would take if they thought someone was being abused.
One member of staff said that they had not attended any training since commencing work at the service. We did not see any records that showed an induction was undertaken before the start of their job and that this was completed before they were allowed to work unsupervised.
We spoke with two members of staff. They said that the service had not received any complaints from people who used the service or from family members. Staff were knowledgeable about the providers complaints procedure and were able to demonstrate how they would deal with a compliant.