Archived: Holmwood Residential Home

We looked at the care records of eight people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

Staff personnel records that were seen showed that staff were trained and supported to meet the needs of the people who used the service.

We found that the provider's infection control procedures and processes ensured that people were protected from the risks of cross infection.

We found that the provider had systems in place to assess and monitor the service provided to people. People's concerns and complaints were listened to and acted upon.

We spoke with one relative who was complimentary about the service received and said, 'The staff here are welcoming and I am satisfied with the care my (relative) receives.'

We spoke with one General Care Practitioner (GP) who told us there was good communication between the service and the GP surgery and said, 'This home has good staff and is run well.'

We found that care plans were comprehensive, containing details of the needs of people who used the service and how those needs were met. The care plans viewed contained detailed risk assessments to minimise the risks around daily living.