The inspection took place on 21 August 2015 and was unannounced. At the last inspection on 11 July 2013, we found that the provider was meeting the requirements of the Regulations we inspected.
St Peter’s Hall provides residential accommodation and support for up to 12 adults with mental health needs. At the time of our inspection, 11 people were living there.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who lived at the home felt secure and safe in the knowledge that staff was available to support them, when they needed to be supported. The provider had systems in place to keep people safe and protected them from the risk of harm and ensured people received their medication as prescribed.
There were safe and robust recruitment procedures in place to help ensure that people received their support from staff with the correct skills and knowledge. We found that there were enough staff on duty to meet peoples’ identified needs. Staff received the necessary training to continue meeting the support needs of people.
The provider took the appropriate action to protect people’s rights and staff were aware of how to protect the rights of people, in line with current legislation.
People were supported to make choices and could prepare their own food and drink at times to suit themselves, in their own individual kitchens. People made their own choices about what food to eat. Staff supported people to go shopping and encouraged them to consider healthy options.
People were supported to access health care professionals to ensure their health care needs were met.
People and relatives felt staff were supportive and caring. Staff were respectful and encouraged people to be as independent as possible.
We found that people’s health care and support needs were assessed and regularly reviewed. People and relatives had no complaints about the service and were confident if they did, that they would be listened to and their concerns would be addressed quickly.
The registered manager demonstrated a good understanding of the importance of effective quality assurance systems and sought feedback from people and relatives. There were processes in place to monitor quality and understand the experiences of people who used the service. Although some audits were not always completed on time and action plans not always updated to reflect when actions were completed. Care Quality Commission had not received required information from the provider, although appropriate contact had been made with other agencies to protect and prevent harm to people who used the service.