We carried out a review of the data available to us about Supported Living Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Supported Living Service, you can give feedback on this service.
Supported Living Service is a supported living service, providing personal care to people living across 8 shared houses. The service provides support to people living with a range of care needs, including physical disabilities, learning disabilities and autism. At the time of our inspection there were 34 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the provider was supporting 18 people with personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
Staff supported people to have an active role in planning for and maintaining the health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to regularly discuss and plan their care and support, enabling them to maximise their potential and challenge themselves to achieve and lead a rewarding and fulfilling life.
Right Care:
People received exceptionally kind and compassionate care. Staff knew people very well, understood and responded to their individual needs. Staff promoted and respected people’s right to privacy, dignity, and respect. Staff knew how to protect people from the risk of harm and abuse. Staff were fully committed in promoting people's human rights, which included making available and sign posting people to sources of additional help and advice, which included external support groups and advocacy services.
Right Culture:
Staff were motivated and proud of the service. They spoke highly of the management team and were supported to develop. Relatives were highly complementary of the staff and management, and their commitment to go above and beyond to deliver inclusive and empowering care. Governance of the service was well-embedded, with a strong commitment to monitor the performance of the service to bring about continued improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 November 2021 and this is the first inspection.
The last rating for the service at the previous premises was good, published on 04 May 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Supported Living Services on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.