We carried out a review of the data available to us about PPC Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about PPC Healthcare Ltd, you can give feedback on this service.
PPC Healthcare Limited is a domiciliary care agency providing personal care. At the time of our inspection there were 4 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and would report anything of concern to the management team immediately.
Risks associated with people’s care were identified and managed safely. People told us risks were managed appropriately and felt safe using the service.
The providers recruitment system ensured suitable staff were employed. People and their relatives told us staff arrived when expected and stayed at the call for the allotted time.
The management team ensured staff wore personal protective equipment (PPE), when required and were mindful about infection prevention and control. People and relatives told us staff left their home clean and tidy. Accidents and incidents were recorded, action was taken to mitigate future incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us they received appropriate training which gave them the skills to carry out their role. Staff felt supported by the management team and confirmed spot visits took place to ensure they were carrying out their role safely and effectively.
People and relatives were complimentary about the service they received, commenting that staff were pleasant, kind and polite.
Care plans were person centred and offered staff guidance about how to support people. Staff told us they were keen to ensure care was delivered in line with people’s preferences.
The management team had an effective system in place to monitor the quality of the service. The registered manager was responsive to comments and feedback and used this process to develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.