PBT Safer Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Managers carried out an assessment prior to a care package commencing. People’s health care needs were clearly documented within their care plans. The provider ensured that staff stayed up to date with the latest guidance to support the safe delivery of care. Staff routinely sought consent from people when supporting them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives said that the management team completed a full assessment prior to the start of care delivery. A relative told us, “We were involved in a full initial assessment.”

Staff told us that people’s needs were regularly reviewed and they were informed of any changes. One staff member told us, ”We have access to care plans and the managers tell us if there has been an update. From time to time I read them just to refresh my knowledge.” Another staff member told us, ”Because we work with the same people, we know their needs very well. Everyone has a risk assessment that is accessible to staff.”

People’s needs were assessed and reviewed when needed. However, some assessments were more comprehensive than others. People told us that managers contacted them regularly to ensure that the current support delivered by staff still met their needs. One person told us, "Yes, the manager gets in touch every few weeks to see how things are going.”

People and relatives told us care was planned and delivered in line with their wishes.

Staff told us they listened to people’s views and acted upon their choices to deliver their desired personal outcomes. One staff member told us, “I follow people's chosen customs and preferences and always respect these." Another staff member said, “I ask people to make their own decisions where possible so they are in control of their care.” The provider told us, “We tell staff to consider themselves the client’s ambassadors.”

People told us that they were involved in planning their care and needs were regularly reviewed. However this has not always been evidenced for example in people’s care plans. The provider ensured that staff stayed up to date with the latest guidance and legislation.

People and relatives told us that staff and teams worked well together. A relative told us, “We have three people on [person’s] team and they work really well together. They work in a consistent way.”

Staff and leaders did not share any concerns with us in this area.

A healthcare partner told us that they had received positive feedback from a family that received support from PBT Safer Care Ltd. They said, “PBT Safer Care staff recognise the importance of consistent and familiar care to clients. The family have nothing but praise for the carers who attend and they appreciate the input from the management team.”

The provider had processes in place to ensure that teams worked effectively together to deliver good care. Care was tailored to people's needs and there was evidence people were involved in making decisions about their care.

People and relatives said that staff followed care plans and supported their personal choices, helping to optimise their health.

Staff had a good understanding of people’s needs and their preferences and these were outlined in people’s care plans. One staff member told us, ”We stay working with the same people so we get to know their needs very well.” Another staff member said, “I know [person] very well anyway, I only work with them.”

People were supported to manage their health and well-being, maximising their choices and independence. People raised no concerns in regard to receiving support to make healthy choices. There were a range of policies and risk assessments in place to guide staff.

People and relatives said that the provider regularly checked with them that the service was going well and they were satisfied with the support they received. One relative said, “The managers have responded well to feedback. Anything we have asked has been done.”

Managers captured people’s views and involved them in decisions about their care . Staff regularly assessed and reviewed people’s needs and monitored care outcomes. One staff member told us, “We have access to care plans and the managers tell us if there has been an update.”

There were processes in place to support and monitor people’s care and help ensure good care outcomes. The provider regularly checked in with people and sought people’s input and feedback in care planning.

People and relatives said that staff asked for consent when delivering care. One relative said, “The care staff talk [person] through everything as they carry out support, they are really good with them.”

Staff had a good understanding of obtaining people’s consent in relation to providing care and support. One staff member told us, “I seek person’s consent by speaking to people whilst delivering care.” Another staff member said, “[Person] lives with dementia and I ensure I ask them before I carry out a care task and try to help them understand.” The director/nominated individual told us, “As a part of good practice in care we always seek consent in all forms of care provided. It is good practice to communicate by asking for consent."

People and their legal representatives (where appropriate) were involved in care planning and their consent to care was captured in records and when staff directly delivered care.