Background to this inspection
Updated
26 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by an inspector and an inspection manager.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all this information to plan our inspection.
During the inspection
We spoke with five people who used the service and four relatives about their experience of the care provided. We spoke with nine members of staff including the registered manager, senior care staff, care staff, the maintenance worker and the administrator.
We reviewed a range of records. This included four people’s care records and medication records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to obtain clarification from the provider to validate evidence found. The registered manager provided us with additional evidence to support the inspection process.
Updated
26 November 2019
About the service
Callin Court is an Extra Care Housing scheme close to the city centre. People using the service lived in their own rented apartments but had access to a range of communal facilities.
There are 44 apartments of which 39 were occupied at the time of the inspection. Not everyone who lived within Callin Court received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of the inspection 31 people were receiving personal care .
People’s experience of using this service and what we found
People told us that being at Callin Court made them feel safe.There were sufficient staff to meet their needs and to ensure their safety. Assessments were in place to manage the risks associated with people's specific care and also their environment.
People had confidence in the staff and felt they were more than able to provide the right level of care and support. Staff received good training and support to help them carry out their roles effectively
People were enabled to remain well. Staff encouraged and supported them to make contact with health or social care professionals if there were any concerns in regard to their health or welfare.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt valued and cared for. They told us they had a positive and trusted relationship with staff and were treated with dignity and respect. People were encouraged to be as independent as possible and support was tailored to meet their requirements. Staff understood people as individuals with their own needs and preferences.
People were not socially isolated as there were communal facilities and organised activities. People were encouraged to take an active role in matters regarding their accommodation and personal care support.
There was a complaints process in place and any issues were addressed and an outcome provided for the complainant. Learning from complaints or incidents was evident and action taken to minimise any reoccurrence.
People were confident that the service was well led. Staff were all positive about the support and leadership of the registered manager. The provider had an established system of checks in place to monitor the safety and quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 17 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.