7 December 2020
During an inspection looking at part of the service
We found the following examples of good practice.
¿ The registered manager had ensured that any visitors were monitored through a booking system and the use of face coverings. Any professional visitors into the home were subject to temperature checks and a health questionnaire.
¿ There were sufficient staff to support people’s needs and contingency arrangements to use regular staff in the case of annual leave or sickness. This ensured people were supported by a consistant group of staff who knew people well.
¿ There were systems in place to ensure staff used their personal protective equipment appropriately and the provider ensured adequate supplies.
¿ The provider was engaged in testing the staff weekly and whole home testing on a monthly or as required basis. People had their temperatures taken twice daily, this was to ensure any concerns could be responded to swiftly.
¿ Cleaning schedules had been reviewed and appropriate products used to reduce the spread of the virus.
¿ Staff were supported in their role with regular supervision, the registered manager was introducing individual risk assessments to ensure all risk to staff were reduced or managed.
¿ Staff received training and competencies to support their roles. New staff were supported by a mentor scheme and appropriate training.
¿ There was an infection control policy which was updated in line with any new guidance. This was supported by regular audits to maintain standards or drive improvements.
Further information is in the detailed findings below.