3 November 2020
During an inspection looking at part of the service
We found the following examples of good practice.
¿ Staff had received training in how to use personal protective equipment (PPE). We saw staff followed the guidance in ensuring every measure was taken to reduce the risk of transferring the infection.
¿ The provider had an ample supply of PPE, and this was reviewed regularly to maintain the required stocks for the home.
¿ The home had increased the cleaning schedules, which included regular touch surfaces. Products used for cleaning had been changed to reduce the risks associated with the infection.
¿ Staff received regular support through supervision. The registered manager was introducing an individual risk assessment for staff to ensure they felt supported and any safety measures or concerns could be addressed.
¿ There were enough staff to support the service which worked in tandem to the sister home connected through the rear garden. Due to the complexity of the people’s needs agency staff were not used and staff worked flexibly to meet the required staffing levels needed.
¿ The registered manager used audits to ensure safety measures were kept up to date. The registered manager planned to introduce additional action plans to reflect when any identified areas of concern had been addressed.
¿ At the time of the inspection visiting was not prohibited. The staff used a range of methods to maintain contact with family. This was through, mobile phones, skype or zoom meetings, emails and text messaging.
¿ Testing was completed in the home weekly for staff and monthly for people using the service. Daily temperatures were also taken to identify any early signs of someone becoming unwell, this was completed using ear thermometers as they had identified these were more reliable than the forehead thermometers.
¿ Where people had not got capacity to consent to the testing or temperature checks, a best interest decision had been completed with the relevant family and health professionals.
Further information is in the detailed findings below.