About the service Weston House is a residential care home providing personal and nursing care to up to 48 people across four separate units. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 42 people using the service.
People’s experience of using this service and what we found
People were not always aware of the new management team, however felt able to speak with staff should they have any feedback. Quality assurance tools were not always completed in a timely or effective way to ensure improvements required were identified and actioned.
People were supported by safely recruited staff who had received training. People felt able to share concerns with staff should they arise. People were supported in a timely and caring way by enough staff. People told us they received their medicines as prescribed by trained staff.
People were supported by staff who had received training in and were adhering to infection control guidelines. People were supported to have visitors whenever they would like these.
People had access to healthcare professionals should they require these. Accidents and incidents were reviewed by the management team so that lessons could be learned when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 12 January 2019). At this inspection the rating has remained the same.
Why we inspected
This inspection was prompted by concerns we had received about medicines, assessment of risk and how staff were wearing their protective clothing, such as masks, gloves and aprons. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm from this concern. However, improvements were required to the oversight at the service. Please see the safe and well led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.