About the service
Hartcliffe Nursing Home is a care home which provides personal and nursing care to up to 66 people. Thirty-nine people were living at the service at the time of our inspection.
People’s experience of using this service and what we found
We were assured that people were protected by the prevention and control of infection.
Systems and processes were in place to protect people from the risk of harm or abuse. Staff understood the importance of safeguarding people. When risks were identified, action was taken to protect people as necessary.
Staffing levels were regularly reviewed to ensure people’s needs could safely be met. There were enough staff in post to meet people’s needs and keep them safe. We received positive feedback from professionals and relatives about staff and the management team. Staff were passionate and committed to caring for people in a person centred and professional way.
Although a concern had been raised about the storage of some medicines, during our inspection, we did not find any medicines incorrectly stored. A policy was in place and regular audits carried out to ensure medicines were stored, managed and administered safely and in line with legal requirements.
Staff were committed to supporting people in a person-centred way to have a good quality of life. We were told about ways in which people’s individual needs were met which showed staff knew people well and treated them with respect. Some staff had worked at the service for many years and all the staff we spoke with were positive about the service.
The management team understood their responsibilities, and the service appeared organised and well run. The provider ensured systems were in place to monitor quality and performance and ensure people and staff were safe. Audits were carried out, and where shortfalls were identified, an action plan and follow up checks were in place. The management team and staff were open to feedback and keen to learn from this and develop the service further.
Rating at last inspection
The last rating for this service was good (published 11 July 2018).
Why we inspected
We received concerns in relation to staff and the care people received at the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hartcliffe Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.