Queens Court

Updated 23 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 January and was unannounced.

Updated 23 February 2021

Queens Court is a residential care home providing personal care for up to 55 people. There were 52 people living at the home at the time of the inspection, including a number of people living with dementia. The care home accommodates people in one building which is split into separate areas. There is also a day centre within the home that people living there and people from the community use.

People’s experience of using this service and what we found

The registered manager, management team and staff working in the service were all very dedicated to providing care and support to people in an individual and meaningful way. Staff knew people’s needs in detail including, their likes and dislikes and what gave them comfort. Staff went the extra mile so that people felt well cared for and people received high quality and personalised care. One person described how staff had given them their life back. Healthcare professionals were highly complementary about the support that people received at the home and the excellent working relationships they had with the staff. The service demonstrated the remarkable achievements made to improve people's quality and experience of life. People and their families were supported with outstanding end of life care. One relative said, staff recognised even the slightest changes in people’s health and promptly requested the relevant healthcare support to ensure that they were comfortable. One relative told us, “They provide personal loving care to my [family member] the staff have been wonderful how they look after [family member], they have supported them.”

People continued to feel safe living at the service. Risk assessments had been completed to ensure that action was taken to keep people safe. Staffing levels were appropriate to meet people’s needs in a timely manner. People received their medication as prescribed. There were systems in place to record, monitor and learn from accidents and incidents.

Staff had the knowledge, skills and support they required to meet people’s needs effectively. People’s physical, emotional and social needs were identified so staff could meet these. People received support with eating and drinking when needed. People were supported to maintain good health and were supported by or referred to the relevant healthcare professionals. People consented to their care or when appropriate best interest decisions were taken on their behalf.

People, relatives and staff told us the service had strong leadership and an open and supportive culture. The service identified areas for improvement so that people received a good service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.