Lindum House

Updated 25 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

This inspection took place on 6 December 2017 and was unannounced.

The inspection was carried out by one inspector and an Expert-by-Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert was familiar with working in a learning disabilities setting.

Before we visited the service, we checked the information we held about this location and the service provider including inspection history and statutory notifications. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in providing care to people at the service, including commissioners and safeguarding staff.

We reviewed the information the provider sent to us in the Provider Information Return. The Provider Information Return provides us with some key information about the service, what the service does well and what improvements they plan to make. Each provider is required to send it to us at least once a year.

During the inspection we spoke with four people and three relatives. We spoke with the registered manager and three members of staff. We reviewed care plans for four people, four staff files, training records and records relating to the management of the service such as audits, policies and procedures.

Updated 25 January 2018

The inspection took place on 6 December 2017, and was unannounced.

Lindum House is registered to provide personal care to up to 20 adults with learning disabilities. There were 18 people living at the service at the time of the inspection. Lindum House comprises of a detached four-storey building and a detached bungalow within the same grounds.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act2008 and associated Regulations about how the service is run.

At our last inspection the service was rated Good. At this inspection we found the service remained Good.

People were safeguarded from potential harm and abuse. Staff undertook safeguarding training. Any issues raised were fully investigated. The service was homely and was maintained to make sure it remained a safe and pleasant place for people to live.

Care and treatment were planned and delivered to help people retain their health and safety. At the day of the inspection there were enough staff to meet people’s needs. Recruitment processes remained robust to protect people from being supported by any unsuitable staff members. Medicines were dispensed by staff who had received training to undertake this safely.

Staff were provided with training to help them care for people. They received supervision and appraisal which helped to develop their skills. People's dietary needs were recognized and people were supported to maintain good nutrition. If staff had any concerns regarding people’s medical needs, people were referred to relevant health care professionals to help to maintain their well-being.

People's rights were protected in line with the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). The registered manager understood their responsibilities regarding this.

Staff supported people with kindness, dignity and respect. People were supported to undertake a range of activities at the service and in the community.

People received the care and support they required and their needs were kept under review.

People were asked for their views about the service, and the feedback received was acted upon. The registered manager, staff and the management team carried out checks and audits of the service.

Investigations of incidents and accidents took place and any learning from these issues was implemented to help to maintain or improve the service provided.