We carried out this inspection over two days on the 15 and 20 January 2015. At our last inspection in August 2014 we had areas of concern. These related to the safe administration of medication, assessing the quality of the service, and notifications in relation to deaths and injuries to people within the service. Following the inspection the provider sent us an action plan telling us about the improvements they were going to make. During this inspection we found that the provider had taken actions to address these issues.
Stoneleigh care home provides accommodation for up to 25 people who require personal and or nursing care. At the time of our visit there were 25 people living at the home. Stoneleigh had accommodation over two floors with stair lifts at each end of the building. The communal areas were accessible from the ground floor. These included two lounge areas and the dining area.
The home had a registered manager in place who was responsible for the day to day running of the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The home manager was present during the whole of our inspection.
We found at our previous inspection people were not protected against the risks associated with the administering of medicines. We found that during this inspection improvements had been made and that medicines were now being administered and recorded in a safe way. Creams and Lotions which had been applied had been correctly signed for and these were now all stored safely. There were appropriate arrangements in place for staff to monitor the medication stock.
Risks to people’s safety were not always identified and appropriately risk assessed. Assessments did not always identify behavioural and moving and handling needs. This lack of information could mean people were at risk of not receiving the care and support individual to their needs.
The home had a warm and relaxed feel. All people who we spoke with felt that Stoneleigh was their home and that they could come and go, accessing the different communal areas and activities as they wished.
People who we spoke with all felt well supported and that there was enough staff available. The service retained staff. Most had worked that the home for a number of years. There was a robust system in place for the recruitment of staff ensuring all checks were satisfactory before employment commenced.
The home had an electronic entry system. All visitors and people living at the home were able to use this entry system. All people we spoke with felt safe at the home and had no concerns if they wished to go out. All relatives confirmed they had unrestricted visiting times.
People were supported with their religious and personal interests. The home had various activities that all people felt able to join in with should they wish. We saw a wide range of activities available to residents and a weekly ‘easy-read picture’ programme displayed in the hall. Activities included music and movement sing-a-longs, quizzes, arts and crafts, reminiscence, hand massage, bingo, WII interactive computer sessions, theatre visits and walks in the park weather permitting.
There was a complaints procedure in place. The last complaint had been received in 2013. All people we spoke with felt able to raise any concerns or issues with staff and the manager of the home. Care plans confirmed that people were aware of the home’s complaints procedure.
Only one resident and relatives meeting had been held in the last 12 months. It covered a range of topics. A range of topics were discussed and shared. However due to the infrequency of these meetings it was difficult to see that important actions which had been raised had been addressed in a timely manner. People and relatives that we spoke with confirmed they had not received any minutes of these meetings but did feel able to approach and discuss any concerns with the manager of the home.
There was a new electronic care plan system in place. All Staff had their own log in and password details. There were some sections of the persons’ care plan that still required updating. This information could mostly be found elsewhere within the electronic system. We spoke with the deputy who confirmed some information still needed to go into the relevant sections.
People told us staff were responsive to their needs and that their care needs were being met. Throughout our inspection the atmosphere of the home was calm, relaxed and friendly. Staff were welcoming to people and visitors and we saw them regularly engage in a conversation. People were not hurried or rushed with any conversation or task undertaken.
Staff we spoke with confirmed they felt well supported and had no concerns working at Stoneleigh. People who we spoke with were all happy with how approachable and accessible the manager and their deputies are.
All certificates relating to the building maintenance were accessible and current. There was a handyman on site who carried out daily maintenance and we saw weekly fire tests were completed and confirmed with the date any actions were required.
The home was clean and tidy and all people who we spoke with were happy with the standard of cleaning to their rooms and communal areas.
The home had a system in place for sending out quality assurance questionnaires. We saw the service has taken action where people were unsure about the homes complaints procedure. Most staff were 100% satisfied with working at the home only one saying they felt the service could involve them more. Family’s had also been sent questionnaires. Where comments had been made about the laundering of clothes the manager had purchased a marker pen so clothes could be named. Activities had also been raised through comments in these questionaries’ and we saw the manager had discussed options with people within the home.
The service had not returned their Provider information return (PIR) report within the timescales set. All future PIR's will need to be required within the timescales set by the CQC. If the PIR is not returned it will affect the rating for the service.
Incidents and accidents were being recorded and actions taken when required. We have prompted the provider to ensure all notifications relating to incidents and accidents are made without delay.