Ashley House Care Home

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 24 February 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 11 March 2022

About the service:

•Ashely House Care Home is registered to provide accommodation and personal care support to three people who have a mental health condition and, or, older people.

•Ashley House Care Home is a terraced house and accommodation is provided over two

floors. The ground floor communal areas comprise of an open plan kitchen and dining room, and a sitting room. All rooms are of single occupancy.

•At the time of our inspection, three people were using the service.

•For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

•People told us they felt safe living at the service.

•People were safeguarded from the risk of harm, abuse and neglect.

•There were sufficient and suitable staff to meet people’s needs safely.

•Staff knew risks to people and how to provide safe care.

•People told us they were satisfied with the medicines support.

•The service was clean. Staff protected people from the risk of infection.

•Staff told us they felt supported and they received regular supervision.

•People’s needs were assessed before they started receiving care.

•People told us they were supported by appropriately trained and skilled staff.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People's care plans were person-centred. Staff knew how to meet people’s personal needs.

•People told us staff respected their privacy and treated them with dignity. People were involved in the care planning process and their independence was encouraged.

•People knew how to raise concerns and they told us the service was responsive.

•People, staff and healthcare professionals told us they the service was well managed and they found the registered manager approachable.

•The provider had effective systems and processes in place to ensure the quality and safety of service.

Rating at last inspection:

•Requires improvement (report published 27 March 2018).

Why we inspected:

•All services rated "requires improvement" are re-inspected within one year of our prior inspection.

•This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.