About the serviceEdward House Care Home provides support and personal care to up to three people who require support with their mental health. The home is a terraced house, on two floors with three bedrooms and a garden at the back. At the time of the inspection three people were living at the home.
People's experience of using this service and what we found
People trusted the staff and felt safe with them. The management and staff had assessed potential risks to their safety. Ways to reduce these risks had been explored and were being followed appropriately.
Staff understood their responsibilities to keep people safe from potential abuse, bullying or discrimination. Staff knew what to look out for that might indicate a person was being abused.
Staff treated people as unique individuals who had different likes, dislikes, needs and preferences. Staff and management made sure no one was disadvantaged because of their age, gender, sexual orientation, disability or culture. Staff understood the importance of upholding and respecting people's diversity. Staff challenged discriminatory practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff understood the way people expressed their views and the service made sure no one was disadvantaged because of the different ways people communicated.
Everyone had an individual plan of care and support which was reviewed with them, on a regular basis.
Staff had been trained in the management of medicines and suitable policies and systems were in place to ensure people’s medicines were managed safely.
Staff were positive about working at Edward House and told us they appreciated the support, encouragement they received from the management.
People who used the service, staff and outside healthcare professionals had regular opportunities to comment on service provision and had made suggestions regarding quality improvements.
People knew how to complain if they needed to and were asked if they were satisfied and happy with the service on a regular basis. Everyone working at the home understood the need to be open and honest if mistakes were made.
The management team worked in partnership with other organisations to support care provision, service development and joined-up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.