ICare (GB) Limited - Trafford

ICare (GB) Limited – Trafford is a domiciliary care agency that provides personal care to people living in their own homes in the community. People receiving care had a range of support needs; some people had long-term health conditions.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the agency was supporting 14 people, all of whom received personal care.

People's experience of using this service and what we found

People told us they felt safe. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe. Staff knew how to identify and raise concerns about safety; they were confident management would take them seriously. Medicines were managed safely, and staff ensured those who managed their own medicines remained well.

Systems were in place to recruit staff safely. There were sufficient numbers of trained staff to support people safely. Recruitment processes were robust and helped to ensure staff were of suitable character and had relevant experience to work with vulnerable people.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE). The provider had infection control measures in place and people told us staff wore PPE. The provider worked with other healthcare professionals for the benefit of people using the service.

Staff had good relationships with other health professionals and liaised with stakeholders to ensure people received appropriate support. Health professionals we contacted were extremely complimentary about the responsiveness of the service and their approach to person-centred care.

Staff respected people's privacy and dignity. Core staff supported the same people as much as possible. This meant staff knew the people they cared for. People were supported in a friendly and respectful way. People and their relatives were complimentary about the staff and their caring attitude. People's care records were in place and reviewed regularly to guide staff on how to assist people safely and encourage their independence.

People and their relatives told us staff knew their needs and preferences well. People and relatives knew how to complain. Some people and relatives who had complained or raised informal concerns said changes had been made following their complaints; people were satisfied.

Policies and procedures were in place to guide staff practice. The registered manager could monitor standards of care delivery with a range of quality checks and audits. There was good use of technology to help with this. Regular supervision of staff was a priority for the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was first registered on 14 October 2021 and this was the first inspection of the service.

Why we inspected

This inspection was prompted by a review of the information we held about this service. The overall rating for the service is good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for ICare (GB) Limited – Trafford on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.