We carried out a review of the data available to us about Priorslee House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Priorslee House, you can give feedback on this service.
Priorslee House is a care home registered to provide accommodation and personal care for up to 71 people. Accommodation is provided in a purpose-built home in three units called Sweet Pea community, Sundew community and Rose community. Each of these communities has separate adapted facilities. At the time of the inspection 27 people were living at Priorslee House, some of whom were living with dementia.
People’s experience of using this service and what we found
People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse and understood what to do if they suspected wrongdoing.
The provider had assessed the risks associated with people’s care and support. Staff members were knowledgeable about these risks and knew what to do to minimise the potential for harm. People received safe support with their medicines by staff members who had been trained and assessed as competent. Staff members followed effective infection prevention and control procedures when supporting people.
People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice. The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision. People had access to additional healthcare services.
People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. People were supported by staff members who were aware of their individual protected characteristics like age, religion, gender and disability. People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any compliments or complaints from people or those close to them.
There were effective quality monitoring systems in place and the management team had good links with the local community within which people lived.
The provider had systems in place to identify improvements and drive good care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
This service was registered with us on 15 October 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.