Tennant Hall Also known as Optimum Medical Head Office

Updated 12 September 2023

Tennant Hall in Leeds is the headquarters for Optimum Medical Solutions. The service provides specialist nursing care for adults over the age of 18, with continence issues, who may require procedures, such as bladder scanning, catheterisation, and urinalysis. Staff can advise patients about continence products and can supply products where required. All product stock is held at their warehouse in Bradford, but patients are seen in their own homes for advice and treatment around continence care. At the time of inspection there were regular clinics in some areas of the South East and South West, West Yorkshire, Coventry, The Wirral, and Bradford.

Referrals to the service come primarily from NHS hospital urology services, community continence teams, district nurses, consultants, although people can self-refer. The service works in partnership with the NHS, and one of their main aims is to support NHS services by helping to reduce waiting times for patients.

The patient does not pay for the services, and payments are claimed back from the NHS by the provider for each intervention.

The location has been registered since November 2021 for two Regulated activities.

• Treatment of disease, disorder or injury

• Diagnostic and screening procedures

There was a registered manager in post. This is the first time the service has been inspected since it was registered.

Updated 12 September 2023

This was the first rating of this service. We rated it as ​good​ because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Not all staff were up to date with their mandatory training in using the Deprivation of Liberty Safeguards.

• The provider did not always maintain a complete care record for every patient.

Updated 12 September 2023