Archived: Lifestyles Care & Support Limited - 30 South View

We spoke with all three people who use the service and one relative. Two people said they were satisfied with the service they received. One person told us that they were free to lead a full life and staff knew what they liked and did not like. Another person who had difficulty expressing themselves told us that they liked living at the home.

We saw staff talking compassionately with people and offering reassurance.

People received nutritious food in adequate quantities. People helped themselves to snacks and drinks throughout the day. One person told us, 'We are well fed here.'

We found that people were being cared for in a clean environment.

Fire equipment was not being checked and fire drills were not being carried out which meant that people were not protected from unsafe or unsuitable equipment.

The provider had recruitment and performance management procedures in place to ensure that people using the service were safe and their needs were met by suitable and qualified staff. One staff member told us, 'You have induction records which are signed by your mentor and manager.'

People and relatives told us that if they had any complaints they would speak to the manager or staff. One relative said "I would not hesitate to speak up if there was a problem.'

At the inspection we found that care records were not always accurate and needed to be reviewed.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People told us they were happy with the care and treatment they were receiving. People said if they wanted anything, they would ask the staff who would help them.

All the people we spoke with told us the staff respected and valued them. They felt people were cared for appropriately and were safe. People who used the service were confident action would be taken to safeguard all of the people who lived at the home.

Staff were fully supported in their role and were appropriately trained to deal with situations that arose. One person told us "I think the staff are all very nice." There was also a letter from a relative saying thank you to the staff for their care and support.

Staff and people who used the service were invited to give their opinions on the service and to contribute to changes.