28 June 2013
During a routine inspection
We found that people were supported to make day to day decisions about the care they received. People's independence was promoted. One person told us, 'I do cleaning'.
The care people received was reflected in their care plans. People's health needs were supported. One person said, 'Staff make appointments for me for the doctors and dentist'.
We found that there were enough staff to support people's needs. Staff had not received updated training in important areas of care.
The service had an accessible complaints procedure. Staff were clear about their role in supporting people to make complaints.
The service carried out a number of audits to ensure people's safety and quality of service.