Scarborough House

Updated 6 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 24 February 2021 and was announced.

Updated 6 March 2021

About the service

Scarborough House is a residential care home providing personal care and accommodation for up to 17 people. At the time of the inspection visit, 14 people were living in the home.

Care is provided at Scarborough House over two floors with most bedrooms being on the ground floor. There are various communal areas that people can use which include a lounge, dining room and conservatory.

People’s experience of using this service and what we found

People told us they received good quality care from the staff at Scarborough House. All the people and relatives we spoke with said they would recommend the home to others.

People said they felt safe and the provider had ensured that systems and processes were in place to promote people’s safety. The staff were well trained and had the skills and knowledge to keep people safe and provide then with the care they needed.

People were treated as individuals and their decisions were respected. They and/or their relatives were fully involved in their care. People received care and support in line with their individual needs and preferences and they were supported to have maximum choice and control of their lives.

There were enough staff available to spend time with people and to provide them with support when required. The staff were kind, caring and polite and treated people with respect whilst upholding their dignity. People received support with their hobbies and interests to enhance their wellbeing.

The home and equipment people used was clean. People had personalised their rooms to their choice and the provider had taken steps to make Scarborough House feel welcoming and homely. People had been involved in the running of the home and asked regularly for their opinions and ideas on how to improve the quality of care they received.

People were supported to maintain their health and the provider worked well with other health and social care services to ensure people received the support they needed, when this was required.

Good leadership was in place. The provider had instilled an open culture where staff and people living in the service, felt supported and able to raise concerns or voice opinions without anxiety. The provider had good governance systems in place to monitor and improve the care people received.

Rating at last inspection

The last rating for this service was Good (published May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk