Updated 25 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector and an Expert by Experience completed this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Field View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. They were also the provider of the service. This means they are legally responsible for how the service is run and for the quality and safety of the care provided. The service also had a ‘home manager’ who worked with the provider to manage the service.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who works with the service. We used this information to plan our inspection.
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with six members of staff including the provider, home manager, care staff and the cook. We also asked two healthcare professionals for their views about the service.
We reviewed a range of records. This included two people’s care records and five people’s medicine records. We looked at the training and recruitment file of a staff member who recently started working at the service. A variety of records relating to the management of the service were also reviewed.
After the inspection
We continued to see clarification from the provider regarding the management of risks associated with hot surfaces.