Court View

Updated 29 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Court View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Court View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 2 relatives about their experience of the care provided. We spoke with 2 members of staff, a senior manager, and the registered manager. We observed interactions between people living at the service and members of staff throughout the inspection.

We reviewed a range of records. This included 3 people's care records and 2 medication records. A variety of records relating to the management of the service, including staff training and quality audits were looked at.

Updated 29 April 2023

About the service

Court View is registered to provide accommodation with personal care for up to five people. The service provides support to people with a learning disability. At the time of our inspection there were three people using the service. The service is located in a detached home in a residential area within close proximity to community facilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs. Staff had undertaken the necessary training and skills to carry out their role effectively.

People and relatives told us they had choice, control, and independence to carry out activities within the home and in the community.

Right Care

Risks to people were not always appropriately managed. A recent admission into the service did not have risk assessments in place, this was rectified immediately by the registered manager. There were risk assessments in place for other people residing in the service, which covered a range of personalised tasks and the environment. Staff knew people well and the risks associated with their condition.

Care provided was person centred and revolved around the needs and aspirations of people. Staff knew people well.

Right Culture

Some health and safety checks such as fire doors had not been checked since September 2022, appropriate action was undertaken by the registered manager during the inspection to bring these up to date.

There was an open culture, where people, relatives and professionals worked together to achieve good outcomes for people. People’s views were taken into consideration in the improvements to the home.

Staff, relatives, and people were engaged to provide feedback regarding the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 January 2018). The service remains rated good.

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at the key questions on whether the service was safe and well led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has continued to be rated as good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.