The Recovery Hub

Updated 18 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 23 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 18 December 2020

About the service

The Recovery Hub is a residential care home providing personal care to up to nine people with mental health needs. People who stay at the service have acute mental health needs. The service aims to support people to recover and find more independent living. There were seven people at the home on the day of our inspection.

People’s experience of using this service and what we found

The service was exceptionally well-led by a registered manager whose commitment and drive were to deliver an outstanding service. They led by example and the values of the service were fully embraced by people and the staff team.

The registered manager was very positive and proactive. They made sure they had a visible presence within the home and operated an open-door policy. This made sure any low-level concerns were dealt with promptly.

The staff team were very well supported to develop their skills. There was a strong sense of teamwork and a clear value base that staff knew and people understood.

The provider had effective systems in place to monitor and improve the quality of the service including high quality communications sharing good practice and achievement across the organisation.

People were supported to be safe and they were protected from abuse and avoidable harm. Staff were trained and felt confident about raising concerns. Accidents and incidents were recorded and the registered manage kept a clear oversight of them. This was to identify any emerging patterns to prevent recurrence.

People were supported by enough, dedicated and consistent staff who knew them well. Medicines were managed and administered safely. Measures were in place to prevent and control the spread of infection.

People were supported to have maximum choice and control in their lives. The team supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) The last rating for this service was Good. The last report was published in April 2017.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.