Background to this inspection
Updated
17 April 2019
The inspection:
¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
¿ Our inspection was completed by one inspector due to the homes small size.
Service and service type:
¿ Oaklawn is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
¿ The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
¿ Our inspection was unannounced.
What we did:
¿ Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, local authorities and clinical commissioning groups (CCGs). We checked records held by Companies House.
¿ We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
¿ We spoke with three people who used the service.
¿ We spoke with the registered manager, deputy manager and two staff.
¿ We reviewed four people's care records, three staff personnel files, audits and other records about the management of the service.
Updated
17 April 2019
About the service: Oaklawn provides a care home service without nursing to a maximum of four older people with learning disabilities. The home is a small family run business, and sits alongside the providers other care home. At the time of our inspection four people lived here.
People’s experience of using this service:
¿ People were positive about the care and support they received. Staff were seen to interact with people in kind and compassionate ways.
¿ Peoples’ health and safety were well managed using risk assessments and ongoing reviews of their care and support needs.
¿ There were enough staff to meet people’s needs and the provider followed safe recruitment practices when employing new staff.
¿ The environment was homely and reflected the interests and preferences of the people that lived there.
¿ Staff received sufficient training and supervision to enable them to provide care and support that met people’s needs.
¿ People had enough to eat and drink and their dietary requirements were understood and supported by the staff.
¿ People told us that they enjoyed the food at the service. Where people were at risk of malnutrition and dehydration appropriate steps were taken to support them.
¿ People were treated in a caring and dignified way. They were involved in decisions about their care. Staff knew people well and provided care that was reflective of their needs.
¿ People had access to activities based around their interests and hobbies.
¿ There were systems in place to review the quality of the care being provided that included audits, meetings and feedback questionnaires.
¿ The registered manager aimed to give people a home from home experience. Due to the small size of the home, and small staff team, this had been achieved. There was a real family atmosphere at the home with people and staff enjoying each other’s company.
Rating at last inspection:
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
Why we inspected:
¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk