We spoke with three people who received care from Chy an Towan. Everyone we spoke with was positive about the care they received and told us they were very happy living at the home. One person told us, 'I'm really happy here'.We saw evidence of pre-admission assessments of peoples' needs to ensure the home could provide the required level of care. We looked at four care plans and found these were sufficiently detailed to direct and inform staff as to how care was to be provided. We saw evidence of regular reviews of care to ensure the care provided took account of any changes that had occurred.
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements
The provider undertook regular quality assurance checks to ensure they were aware of peoples' feelings about the service and adapted their policies and procedures accordingly to reflect required changes which had been identified.
People experienced effective, safe and appropriate care and support that met their needs and protected their rights.
People were protected from abuse, or the risk of abuse, and their human rights were respected and upheld.
People who used the service were cared for in safe, accessible surroundings that promoted their wellbeing.