Archived: Chy An Towans

We reviewed the updated policy and procedure for the safe handling, storage, recording and administration of medications. We saw the providers had rectified the previously identified areas of concern with the policy and procedure for the safe handling of medications. We were satisfied the home were now operating a safe and robust medications procedure which ensured people who lived at Chy an Towans received their medication as prescribed.

We saw the home had appropriate arrangements in place to gain and act in accordance with the consent of people who lived at the home as regards proposed care/treatment and support.

We saw there was appropriate referral and care planning documentation used at the home in respect of people who lived at Chy an Towans. We looked at a range of care documentation which supported the view that people's needs were well understood and staff acted with respect and care in supporting people appropriately. We saw people had free choice about how they spent their time. We were shown how people had personalised their rooms and people told us they were happy with their rooms.

We saw the home was clean and welcoming. People who lived at the home were happy to assist with domestic tasks and took an active part in maintaining their home. The management operated effective systems which ensured appropriate standards of cleanliness and hygiene were adhered to.

The management of medicines at the home was not found to be fully compliant with regulations. In particular the accurate recording of medications stored and administered to people was inconsistent.

We saw the providers had effective recruitment procedures in place which ensured staff employed were of good character and had the qualifications, skills and experience necessary to carry out their role.

We saw evidence of pre-admission assessments of peoples' needs to ensure the home could provide the required level of care. We looked at four care plans and found these were sufficiently detailed to direct and inform staff as to how care was to be provided. We saw evidence of regular reviews of care to ensure the care provided took account of any changes that had occurred.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements

The provider undertook regular quality assurance checks to ensure they were aware of peoples' feelings about the service and adapted their policies and procedures accordingly to reflect required changes which had been identified.

People experienced effective, safe and appropriate care and support that met their needs and protected their rights.

People were protected from abuse, or the risk of abuse, and their human rights were respected and upheld.

People who used the service were cared for in safe, accessible surroundings that promoted their wellbeing.