30 January 2014
During a routine inspection
People said that staff respected their privacy and dignity, involved them in their care and treatment plans and helped them to maintain their independence.
People said that staff met their or their relatives’ individual needs and carried out the support tasks contained in their plan of care. Most people were complimentary about the support that they received. Comments included, "They’re very cheerful and chatty”; and “They’re wonderful I couldn’t ask for better”.
Staff knew how to report any concerns in people’s well-being, so that action could be taken to address them. People said that they felt safe when being supported by the agency. One person told us, “It’s good to have people you can trust”.
There was a rolling programme of training in place to ensure that staff had the skills that they required to support the adults and children in their care.
There were effective systems in place to monitor the quality of the service; and to gain and act on the views of people who used the service. People’s views were listened to and acted upon. For example, one person asked for a male carer and they were provided with one.