13 January 2014
During a routine inspection
People felt they were able to make their own decisions and choices regarding their day to day care and support. People confirmed that they had given their consent and been involved in discussions about their care, sometimes with a family member, when the service had first started.
People we spoke with told us they were satisfied with the service they received and that their care was personalised to their needs. One person said, “It’s very good”. Care was delivered by a team of regular care workers to ensure people had continuity. People were aware of their care plan folder (records folder kept in their home), although not always of their care plan. We found that care plans contained information about people’s needs and preferences.
People felt they received safe and coordinated care and support where more than one provider was involved.
People were complimentary about the staff and felt the staff had the right skills and experience to meet their needs. One person said, “We are pleased with the staff that come to us”.
People said they had been asked for their views and feedback on the service provided. There were systems in place to monitor the quality of the service.