Coppelia House

Updated 20 March 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. This was a targeted inspection to check on specific concerns we had about infection prevention and control measures, storage of medicines, staff training and people receiving personal care in a timely manner.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Coppelia House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

The inspection was announced.

What we did before the inspection

We reviewed the information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with the manager and several staff on duty. We observed staff practice and spoke with people in communal areas.

After the inspection

We reviewed a range of records. This included two peoples care records, training records, records relating to infection prevention and control, staff rotas, supervision documents and complaints. We spoke with seven members of care staff including night care staff, senior care assistants and domestic staff. We spoke with two visiting professionals and two people's family members.

Updated 20 March 2021

About the service

Coppelia House is a residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection.

Coppelia House can accommodate up to 30 people in one adapted building. Some people were living with dementia. The service does not provide nursing care. Where needed this is provided by the community nursing team.

People’s experience of using this service and what we found

People told us they felt safe living at Coppelia House. People were protected from the risk of harm. Risks were managed safely, and safe processes were in place.

There was a relaxed atmosphere between people and staff. Staff were kind, caring and attentive. People told us, “I’m well looked after”, “They’re all kind, marvellous” and “Carers are brilliant.”

Staff had enough time to meet people's needs. Staff had the skills and knowledge to meet people's needs effectively. Staff told us they were well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their care and supported to maintain their independence. Care plans contained detailed up-to-date information about each person's needs and preferences. People received personalised care from staff who knew them well.

People enjoyed taking part in social activities, going out in the local community, and spending time with family and friends.

The service was well managed. When speaking about the registered manager, staff said, “Very approachable and is really good with all the staff and residents.” Quality assurance processes ensured people received high quality care.

Rating at last inspection

The last rating for this service was good (published 31 May 2017). A focused inspection was carried out in July 2017 to check fire safety. Another focused inspection was carried out in June 2019 to check the quality and safety of care being provided.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk