Smile Orchard

Below is a summary of what we found. The summary is based on our observations during the inspection when we sought information about people's experiences and gained views from people, the staff who supported them and from looking at records.

We spoke with eight patients who attended appointments on the day of our visit. They all spoke favourably about the service they received describing the staff as friendly and nice. One patient who had an appointment with the dental hygienist/therapist told us staff in the practice were always polite and gave good advice. They said they couldn't fault the practice. Another patient said the dentist was 'very nice' and explained treatment to them giving various options. They said they felt safe and the dentist explained what he was doing during the appointment.

Is it safe?

Patient's care and treatment was planned on an individual basis based on assessment and diagnosis where treatment was necessary. Staff demonstrated an understanding in child protection and safeguarding vulnerable adults.

Is it effective?

Records showed and patients told us, the dentist gave patients various treatment options. Patients told us they were happy with the treatment they received.

Is it caring?

There was a range of information available for patients. We saw staff demonstrating a caring approach toward patients assisting them as necessary.

Is it responsive?

There were arrangements in place to respond to medical emergencies. The child protection and safeguarding vulnerable adult's policies had local contact details to enable the practice staff to raise an alert.

Is it well led?

The provider had sought the views of patients. Staff said they felt supported and could speak with the dentist at any time. An audit of x-ray images showed they were of good quality.